Combilift Boosts Equipment Uptime and Customer Service with Infor Coleman AI-Driven Parts Recommendations
Infor recently announced that Combilift, the largest global manufacturer of multi-directional forklifts and a leading provider of long-load handling solutions, is successfully utilizing Infor Coleman AI-driven parts recommendations combined with Infor CloudSuite Industrial to boost equipment uptime and customer service while increasing employee satisfaction. Per the press release, the company seized on the opportunity to leverage Infor Coleman AI with Infor CloudSuite Industrial to further improve the customer and employee experience by having the AI system generate the right set of parts for service quotes. As Combilift rapidly grows, Coleman AI is not only improving the efficiency and accuracy of parts recommendations, it is also going to scale the service quote process to help reduce stress on staff and can help ensure first-time fixes for customers. Additionally, Combilift is using Infor homepage services to help deliver more efficiency and accuracy to the production department responsible for production KPIs (key performance indicators). Going forward, Combilift’s key initiatives will be vendor performance tracking with Infor Coleman AI to help improve their supply chain.
