Infor Treats Post-Go-Live Adoption as an ERP Design Problem

An ERP (enterprise resource planning) implementation doesn’t necessarily succeed just because the system goes live on schedule—the real test is whether employees actually use it as intended once the implementation team is gone. ERP Today looks at how global software leader Infor is approaching this “adoption gap” as an ERP design problem rather than simply a training problem. The company argues that ERP systems should make the right processes easier to follow instead of relying on employees to remember extensive training.

Infor points to three ways it is addressing adoption in CloudSuite Industrial:

• Role-based workspaces: Employees get dashboards, KPIs, alerts and shortcuts designed around their specific roles, reducing the need to hunt through multiple screens.
• AI and automation: Infor GenAI Assistant and process automation can reduce repetitive manual steps, while process mining can identify where employees are struggling or working around the system.
• In-app learning: Instead of treating training as something that ends at go-live, guidance and learning are built into the application and updated as the software changes.

The reason this matters goes beyond user experience. When employees work around an ERP using spreadsheets, email or other systems, important business activity can fall outside the ERP. That weakens the data used for reporting, analytics and AI. Infor cites customer examples where automation reduced manual work. Kattsafe, for example, reportedly saved more than 700 hours per year on order entry after combining process mining, OCR and automation. ERP adoption shouldn’t be treated as something that happens after implementation. It should be part of how the system is designed from the beginning.

 

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