When first logging into ServiceNow as an admin, it can be a bit overwhelming.
To narrow this down, you can “favorite” a few key filters to focus in on what’s important.
Simply go to the All Applications Tab and STAR a filter that works best for you as shown below:
My favorite filters are My Groups Work – Active and Closed, which show all tickets assigned to my group that are either Active and or Closed:
When you have your filters selected, go to your favorites tab and click a filter to see what results it narrows down:
This is one of the most useful features ServiceNow offers. Enjoy!