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Lawson Portal: Requestor does not exist error when logging in to Portal and selecting the shopping link for RQC

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At times your user may get the error “Requestor does not exist” when logging into Lawson Portal and selects the Shopping link for Requisition Center.

 

This is because a valid Requestor must exist in Manage Identities in the Lawson Security Administrator (LSA) application.  To verify this, follow these steps:

1)  Login to the LSA Application

2)  Select User Management

3)  Select Manage Identities and verify the correct Requestor is populated

4)  Upon entering RQC/Shopping and the User’s Profile in Shopping where you see the user’s Requester, if it’s not showing the correct Requester, have the user click on the “New” button in the bottom-right-hand corner of the screen.

 

Note:  After any changes are made in LSA, upon re-entering RQC XML, you need to go into the Utilities link (rqc/html/utility.htm) and click on the RQC IOS Cache Refresh button before accessing the Shopping link again in RQC.

Lawson RQC Requisition user not able to see Service Tab

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The “Lawson RQC Requisition user not able to see Service Tab” issue can crop up from time to time for select users, but it is a simple fix (see below).

 

After verifying the user has adequate access for requisitions and the RQ04 record is created.

Have the user clear browser cache go to Requisition Center >> Shopping >> and Press NEW.

Have the user logout and back in, check to see if the Service Tab is now there.

 

Also, in RQ04, you can set a value for Special/Service Items in one of the tab options to see if that resolves the issue as well.

 

Good luck!

Getting the Versions of Infor Lawson Products

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If you have to open an Infor ticket for any Lawson product, such as EDI or EMSS, one of the first questions is going to be which version of the application you are using. Here are some quick ways to find your versions.

EDI

Navigate to LAWDIR/<prodline>/edi/install/install.cfg and look for “COMPONENT.EDI.VERSION”

RQC

Open the shopping screen (or any RQC screen) and select the down arrow in the far right corner. Click “About”.

EMSS

Open any Infor-delivered EMSS screen and click the down arrow in the upper right corner. Click “About”.

Smart Recon

Open the System Configuration menu item and make note of the “application fileversion”.