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How to make the right decisions about your ERP systems

Enterprise Resource Planning (ERP) systems are a huge asset in today’s businesses. However, there is still some hesitation when considering integrating such systems. Not only is it a question of cost, time, and labor, but the organizational structure around a new system that managers must consider.  Not only is the decision about your ERP solution one that you will not revisit for a long time, but it’s also one that will influence how your business operates for the foreseeable future. The ERP decisions you make today will directly impact the efficiency of your business. Steve Ronan at BizJournal shares some things to consider if your company is evaluating a major change to your ERP systems.

  • Value planning – Defining how the systems will add value to the business – both quantitatively and strategically
  • Selection – Defining business processes, key requirements, adding value, short-listing vendors, and setting aside implementation time
  • Budgeting – Considering licensing, infrastructure, bandwidth, investment, and staffing costs
  • Program management/implementation – executing the implementation with discipline and predictability
  • Governance and sustainability – How will you ensure that future decisions about system changes control risk and don’t create unnecessary complexity and chaos?

Keep in mind when exploring ERP systems, look for experienced consultants in both vendor-aligned firms and independent implementation practices.

 

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Seven Steps For Successful CRM Implementation

Customer Relationship Management (CRM) makes it easier for a company to keep track of their sales and marketing, yet people still feel hesitant when considering implementing such systems to their organizations. We hear stories of failed implementations, money wasted and chaos and frustration when learning the new systems. But not all CRM implementations go bad. When they do prove to be successful, companies immediately see a positive change in organizational productivity. But the major pain point with CRM isn’t with technology – it is entirely cultural. “The inconvenient truth is that some salespeople simply don’t want to utilize any system that monitors their activity or that they perceive as wasting their time,” says Marc Emmer at Forbes. “To use such a system requires a disciplined approach that is lacking in many organizations.”

Here are seven keys to utilizing CRM successfully.

  1. Pick the right system.
  2. Map your sales and marketing process.
  3. Consider creating an end-to-end solution.
  4. Pick the right partners.
  5. Get feedback early and often.
  6. Develop a project plan.
  7. Ensure you deploy a scalable solution that works.

Don’t be afraid to take the risk and implement a CRM system for your organization. Utilizing the right CRM can be a real game-changer for your company. As mentioned before, when implemented right, you’ll see an immediate return to your investment.

 

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How to maximize your ERP investment

It’s not enough just to have an enterprise resource planning (ERP) system in place. If it’s not evolving alongside your business, it’s not giving you the full competitive edge. Syspro expert Doug Hunter shares a few pointers as to how companies can optimize their ERP systems for their future business needs.

  • Map your system to your processes and strategic objectives – There is no “one size fits all” ERP system, nor the right road map for each company to follow. But with thorough research, you can find an ERP system that fits best with your business needs. To get the most out of your ERP system, you need to draft a predefined list of goals both short and long term – and attainable – tailored to your business’ specific needs.
  • Beyond basic functionality – Getting true value from your ERP is more than simply enabling more efficient processes and generating transactional data. The data that the system produces is the competitive advantage your business needs to grow. This means you should be assessing elements such as the type of reporting packs your business produces, questioning whether they will ultimately give you the information you need.
  • User Experience – The usability of your ERP system also requires significant consideration. Its simple navigation, availability of resources and real-time data is imperative not only for you but for your employees who need to stay current on information.
  • Plan for growth – Your ERP system should be able to grow alongside your company, and an effective ERP partner should be able to help you optimize and innovate across your business. Advanced ERP systems can leverage technology like Internet of Things (IoT) and Artificial Intelligence (AI). These technologies can identify trends across your business, giving you greater insight as to where your company’s risks and competitive advantage lies, and predict where your company is headed.
  • Keep employees up to date – Optimizing the implementation of your ERP system includes making sure employees understand how it operates. Your employees interact the most with these systems and they are the catalysts of growth for your company. Keeping them in the know on any changes, updates and new processes is essential for your ERP system to be of great benefit for your company.

At the end of the day, your ERP system can provide a huge return on investment, but only if you have a clear road map as to how to leverage the system to its full potential.

 

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Are you not using your CRM solution to its maximum potential?

Technology has given businesses a great advantage. However, simply buying or implementing something new does not guarantee immediate return on investment. In the case of customer relationship management (CRM) tools, these powerful solutions have the potential to dramatically increase your company’s revenue — but only if you know how to utilize your software to its full extent. According to business.com, in order to leverage your brand new CRM tool to its maximum potential, there are many things that you can do from your side:

  • Customize and improvise – Many CRM solutions come with the capabilities of customization – data, templates, communications, anything that can build better customer relations. This will not only save time but also help you in streamlining your data in the CRM.
  • Streamline your data – To take advantage of a CRM solution you should start adding the existing data to the software along with current data to make it a single point of reference for all your teams. Doing so will build transparency in your daily operations and reduce redundancy and data duplicity, ultimately saving time for your teammates.
  • Build strong strategies – Through a CRM tool, you can discover and target stronger leads with the help your existing client database. It helps you in organizing the leads according to their relevance and feasibility, thereby increasing the time efficiency of your sales and marketing teams.
  • Mobilize your sales process –  In order to mobilize your sales team fully, making the course content accessible through smartphones and other devices from anywhere in the world at any time is important. This will save the time spent in the back and forth communication required for the transfer of certain data from one POC to another.
  • Improve customer relations – This should come as an obvious because it’s in the name. In making your customers happy, you need to build your marketing strategies around customer behavior, social media, feedback, and complaints. This can be implemented through email marketing, creating attractive offers, and even event management.

Deciding on a CRM solution is just the beginning. Make sure you choose the right one for your business and utilize every tool necessary to maximize your return on investment.

 

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How to maximize your ERP investment

Implementing an Enterprise Resource Planning (ERP) system can be beneficial to your business operations. However, if you don’t fully understand its benefits, you will never reap the rewards of your new system, or worse, create problems. With many ERP options available be sure to invest in the ERP system that best aligns with your business needs. IT Web outlines a few ways to maximize your ERP investment.

  • Map your system to your processes and strategic objectives – Consider aligning yourself with an ERP service that understands the scope of your business and its processes, ideally mapping your desired (not necessarily current) business processes with its assistance, placing the organisation in a solid position to help you develop a tailored but still supportable ERP solution that is mapped to your specific business requirements.
  • Beyond basic functionality – Getting true value from your ERP is about much more than simply enabling more efficient processes and generating transactional data. At the end of the day, the data that the system produces is the competitive advantage your business needs to grow.
  • Plan for growth – It’s important that your ERP system is able to grow alongside your company, and an effective ERP partner should be able to help you optimise and innovate across your business.
  • Keep employees up to date – Because the system will be evolving constantly to meet changing business needs, employees’ knowledge of how to operate the system will also need to be updated continuously.

The ERP system you choose can offer a massive return on investment, but only if you have a clear roadmap as to how you should implement and leverage your system appropriately.

 

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5 Ways To Increase RoI From ERP Implementation

Enterprise Resource Planning (ERP) has been around since the early 19602, yet most businesses are only not realizing its potential. Initially as a tool to help top management with decision making, ERPs have transformed significantly. They can improve businesses with increased efficiency, ease of access, protected data, and much more. A huge question can be asked:  how can ERPs help organizations to maximize value creation, be more proactive, and stay relevant? Here are the five technology trends that have the potential to shape the future of ERPs:

  • Machine Learning
  • Internet of Things (IoT)
  • RFID
  • AI/ Chatbots
  • Social Collaboration

When we integrate ERP with technology of today, a door of opportunities awaits. This merge has the potential to deliver greater insights to decision makers at almost every organizational level.

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Where is CRM Headed in 2019?

Customer relationship management (CRM) has dramatically evolved in recent years. It seems that we have found the tool to attract and retain customers, but still need to perfect our skills to use the tool effectively. CRM is not just about making sales, but real and effective engagement and creating deep relationships with current and potential customers. With such a value proposition, return on investment, and changers being made every day, CRM is sure to be even hotter in the coming years. In 2019 and beyond, CRM is predicted to be a a fragmenting market, powered by automation and artificial intelligence, more collaborative, and seamlessly social. CRM is effective by how you make customer experiences happen. If your company has yet to invest in CRM, 2019 is the time to get on board or be left behind.

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4 Things to Do if Your CRM Stalls Short of True ROI

Deciding on customer relationship management (CRM) for your company is a hurdle of it’s own. But it doesn’t stop after you choose and implement your new software. If you want to see a return on investment (ROI) you need to figure out what steps to take to leverage the true potential of your CRM. You must make sure your investment of time and money has been a valuable one.

Below are 4 ways to improve the value of your CRM solution to start seeing some ROI.

  1. Harness the marketing power of your CRM
  2. Leverage workflow automation and system integration tools
  3. Mine your data through reporting and analytics
  4. Understand how others are utilizing CRM

When investing in software solutions, you will see ROI so long as you understand how to leverage and get the most out of your chosen platforms.

 

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Crusaders Harness Power of the Cloud to Increase Fan Base

Since their partnership, New Zealand Super Rugby Team the Crusaders have seen significant increase in ticket sales for the 2017 season, a 10 percent surge thanks to Infor Customer Relationship Management (CRM) and campaign management software. The Crusaders are the world’s most successful non-international professional rugby team. With an ever-growing customer fan base of 120,000, the Crusaders face two key challenges – how to improve data management, and how to more efficiently and effectively communicate with current and future customers. The eight-month implementation enabled the Crusaders to leverage Infor CRM software to centralize customer data, analyze and better segment customers, delivering an overall improved customer experience.

Key results from the implementation include:

  • An ROI of 7.66 or $7.66 for every $1 invested (outperforming the target ROI of 6)
  • A reduction of 12% in spend on the 2017 season membership program
  • An increase of 10% in 2017 ticket sales

Warren Goddard, General Manager Commercial, The Crusaders, shares how they hace the competitive advantage by being able to engage with their fans in real time, and tailored for their unique customer experiences.

 

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5 Ways for Distributors to Get ROI from CRM

Customer relationship management (CRM) systems are highly effective for sharing and leveraging data throughout your business. Sales expert Brian Gardner wrote a guide, ROI from CRM, highlighting 5 ways for distributors to get a return on investment from CRM.

  1. It’s about process, not just technology
  2. If you don’t have buy-in from your entire team, CRM will not succeed
  3. If your entire team isn’t using CRM, you’re missing out on more than half the value
  4. When considering new CRM software, don’t start with a list of features you’re seeking
  5. If your eyes are just on the initial cost of CRM, you’ll see the tip of the iceberg but you’ll miss what’s underneath

These simple yet effective strategies can get your company the most from your customer relationship management system.

 

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