While 5G was introduced to us not 5 years ago, we always knew what will happen next – the emergence of 6G. Experts say that the next-gen tech will likely be 100 times faster than 5G. Bernard Marr, strategic business & technology advisor, shares an article on Forbes saying that 6G will go beyond speed, with technologists predicting a fully integrated system that allows for instantaneous communications between devices, consumers, and the surrounding environment. Marr shares some predictions on how how forthcoming 6G technology will transform the workplace in the future.

Enhancing the way we connect online. “Instead of spending hours on 2D Zoom or Teams meetings, we will meet in 3D digital spaces, where our avatars will have “real” eye contact. We will be able to meet in groups and even express body language in real time.”

Training the workers of the Future with VR and AR. “With 6G technology, companies will provide immersive VR and AR training experiences that streamline the transfer of knowledge between teams and boost knowledge retention.”

Experiencing the new social media world. “Instead of visiting someone’s 2D profile on a smartphone, with 6G connectivity, we will use mixed reality glasses to visit people’s 3D worlds, rendered in real-time and personalized just for us. For example, we might visit someone’s virtual home and admire their art and 3D-rendered holiday memories. Or we can meet up with our new and existing social media connections on a virtual planet for a fireside chat.”

The transformation of healthcare. “With lightning-fast data speeds, we’ll have smart sensors that float through our bloodstream and monitor and measure every aspect of our health. These connected devices will continuously collect data and analyze information to make recommendations and predict health issues before they arise. We will also see smart devices that can issue physical assistance and medications – supported by continuously-updated digital representations of ourselves online. With these new advances, our healthcare industry will move from its reactive approach to a predictive, personalized model. This will revolutionize the way we take care of our health in the Future, and have a major impact on anyone who currently works in healthcare.”

Hitting the road with 6G. “With 6G connectivity, we will have real-time, 4D maps that can help us manage the extreme traffic of our future cities, including autonomous vehicles on the ground (and even in the air!). Your commute will improve with the help of highly accurate sensors in vehicles and at base stations that can navigate and give you the fastest, most comfortable commute.”


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Year after year new technology is discovered, improved, and taken to the next level. There is no shortage of innovation in this digital age. Keysight Technologies features an article on Yahoo! Finance highlighting the emerging technology innovation that industry experts predict will thrive in 2023 and beyond.

Quantum – Building the Foundation. “After decades-long hype around quantum computing and quantum systems, the industry will start to realize its potential for creating new opportunities in fields spanning cybersecurity, materials creation, financial analysis, and military receivers. Proactive companies will start investing in quantum, fostering quantum talent within the next generation of workers through university partnerships, hackathons, and other projects. This will create an ancillary boost to DEI initiatives resulting in much-needed diversity in the tech workforce. Recent research revealed that 74% of companies believe they will fall behind if they fail to adopt quantum. As a result, organizations will begin to shift their thinking that quantum is a futuristic technology and begin addressing key challenges, including financial resources and operations, and developing real enterprise applications of quantum by 2026, if not sooner.” – Dr. Eric Holland, Director of Quantum Engineering Solutions

Electric Vehicles – The Construction Industry Goes Green. “To date, EVs have been associated with climate-conscious consumers, but by 2025, expect adoption to come from some surprising sectors. For example, the construction industry stands to reap numerous benefits from utilizing EVs’ excess energy to power machinery that previously required cumbersome generators or numerous extension cords to function.” – Thomas Goetzl, VP & GM Automotive & Energy Solutions

Software Quality – Sustainability of Testing. “Traditional test automation is based on the need to run many fixed tests at defined periods (overnight, weekends and prior to a release, for example). The execution of each test requires significant computing power and thus has both an energy cost and an environmental impact. With the increase in energy prices and the greater awareness of sustainability, this legacy approach of “non-intelligent” test automation will be replaced by intelligent test optimization – in which the goal is to only run the tests that are known to identify a problem.” – Gareth Smith, GM Software Test Automation

6G – New Olympic Sport: The Metaverse. “The 2028 Summer Games will welcome 6G to the global stage. As a worldwide Olympic partner, expect Samsung to unveil a 6G deployment, which will be a pivotal part of how viewers consume events. For example, you can expect one of the two opening ceremonies to happen in the metaverse. The metaverse will also feature prominently in the user experience, enabling fans to participate in some Olympic events. We’ll also see certain sports and, potentially, eSports run a 6G Metaverse Olympics in parallel with the actual Games, with at least one medal awarded within the metaverse. As brands draw inspiration from the Olympics, there will be a subsequent explosion of 6G use cases throughout 2028.” – Colin Bauer, Market Initiative Manager Wireless Communications

Product Development – DIY Digital Twins Will Drive Up Recalls “Faster 5G rollouts are accelerating demand and expectations for adjacent advancements in complex technologies like autonomous driving, new distributed IoT applications, and the rollout of metaverse capabilities. Products involving this level of complexity need to meet more compliance and connectivity standards, operate across a much wider range of often unknown conditions, and are expected to be backward compatible with other systems that are not yet in the market. As a result, I anticipate that product developers will be tempted to build – known as do-it-yourself, or DIY – vs. buy their digital twins. Those taking DIY shortcuts will be leading the spike in product recalls.” – Jeff Harris, Vice President, Corporate & Portfolio Marketing


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As artificial intelligence (AI) continues to establish itself in the technology space, its subset – machine learning (ML) is making strides to help set a pace for greater success. From major corporations to startups, ML teams are continuously working to deploy products that improve the way we work and live. Aparna Dhinakaran CPO at Arize AI, shares an article on Forbes predicting key AI trends we’ll see in 2023.

  1. Generative AI Will Go Mainstream (and So Will Its Growing Pains). “With powerful applications like Github Copilot and ChatGPT already proving valuable, many companies are eager to embrace the technology more broadly. However, generative AI remains a wild west. There is a lot to unpack over the course of the next year around bias, copyright, scalability, security, and how to monitor this new technology. In short, generative AI will take a village – and we need to build that village.”
  2. Economic Uncertainty Will Be a Crucible for the ML Infrastructure Market. “AI is likely to take on elevated importance as inflation and economic turbulence put pressure on companies to deliver greater efficiency and productivity. Given shifting priorities, the days of central ML teams taking months or years to build and maintain proprietary feature stores or monitoring tools in-house are likely numbered. Buying over building will likely become more common, particularly as teams need to prioritize projects that move the needle on revenue in the near term.”
  3. Best-of-Breed Platforms Will Chip Away At Legacy Players. “It happened in DevOps and now it’s happening in MLOps: in technical fields, best-of-breed platforms tend to win the day. Given the complexity of modern machine learning, ML teams are demanding more depth from tools at each stage of the model lifecycle. As a result, end-to-end platforms that emerged a decade ago to empower both citizen data scientists and ML teams are losing developer-share and undergoing layoffs.”
  4. Working With Unstructured Data Will No Longer Be Optional. “Over the past few years, some of the most powerful modern applications of machine learning – from large language models like ChatGPT to computer vision models that can detect cancer or rare medical disorders – leverage unstructured data. Any ML platform that is not built to handle unstructured use cases risks irrelevance or limited growth prospects. At the same time, ML teams that find ways to harness computer vision or NLP models – even if only applying a pre-trained model to a narrow business use case – may find new competitive advantages.”

While any technology can be unpredictable, there is much to be optimistic about when it comes to the future of AI and ML.


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It’s no doubt that the COVID-19 pandemic sent every industry on emergency mode and required everyone to make changes whether they liked it or not. In the healthcare industry, the new era of digital health began and has redefined patient care. Pediatric otolaryngologist Dr. Eric Gantwerker shares an article on MedCity News about the focus on digital health for the coming years based on these bold predictions for 2022.

The enhancement of biometric data collection and what that means for the patient and physician
It has become increasingly simple to monitor a patient’s health in the comfort of their home.Home-based wearable and implantable biosensors have become more prevalent and more accessible to consumers. Demand for this technology will only increase as at-home or on-the-go physician monitoring continues to grow, fueling adoption by healthcare practitioners.”

Digital health will alter HIPAA compliance
“As consumers continue to monitor their health at home, there will surely be an increase in patient data. This is extremely beneficial to help manage and understand the health of a patient outside of the doctor’s office. Patients no longer need to visit a clinical setting to obtain this data. However, as patients continue to measure their health via devices, patient data can be compromised given currently limited privacy protection for consumer-level data.”

Healthcare will continue to evolve, and so will the Food and Drug Administration (FDA)
“The world of digital health is expanding rapidly, and the healthcare industry has a lot of catching up to do. With the help of AI technology and recent surges in data from consumer-based medical devices, patients’ health information will be at risk until HIPAA updates its compliances.”

The increased importance of offering telehealth services
“Telehealth is no longer considered a luxury, but an integral part of a health systems’ care strategy. Remote healthcare is here to stay, and healthcare institutions should invest in the proper technology to remain relevant in an ever-evolving virtual care world—this includes ensuring that patients have the same-quality visits in a virtual setting as they would in the doctor’s office.”


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Cloud technology and cloud usage has grown in importance for our everyday work, school, and personal lives. Despite the ease of use, there are major areas to focus on such as portability and connectivity, on reining in the cost of these elastic services, and on a rebalancing of cloud versus on-prem workloads. Database Trends and Applications (DBTA) writers Joyce Wells and Stephanie Simone share 11 cloud technology predictions from IT leaders for 2022 and the coming years.

  1. Cloud-native apps go to the edge
  2. “The Great Resignation” and IT talent shortage will create a push to cloud adoption
  3. 2022 will see the first public cloud vendor make its services available on another public cloud
  4. Revisiting cloud investments and best practices in 2022
  5. On-prem storage will increase in importance
  6. The marriage of cloud and edge computing
  7. Hybrid (everything) is here to stay
  8. Multi-cloud infrastructures will become mainstream
  9. Hybrid cloud is a reality and a multi-cloud strategy is a no-brainer
  10. The value of multi-cloud will be challenged
  11. A large-scale software supply chain attack will take down a major cloud computing service


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It is without a doubt that 2020 was a year of disruption. As we head into 2021 and hope the toughest days are behind us, Destination CRM and industry pundits do not expect the world to go back to business as usual just yet, as many of the following predictions indicate. Customer relationship management (CRM) systems were critical in keeping customers happy during the pandemic, and CRM will continue to be a valuable player this year. According to an article on their website, Destination CRM and business experts forecast what will be in store for CRM in 2021.

  • There’s No Turning Back From Digital – “Because [2020] the pandemic forced so many people to stay home, they turned to digital channels to fulfill their shopping and commerce needs. We’ll likely see a more pronounced and accelerated trend toward omnichannel commerce, personalized and data-powered customer experience, and the integration of contactless technology systems to reinforce retailers’ safety efforts.” —Jennifer Conklin, vice president and unified commerce sector lead at Capgemini
  • Many of Us Are Staying Home – “Organizations are embracing the work-from-home concept, recognizing that it works pretty well while welcoming virtual agents into their workforces.” —Allan Andersen, global director of enterprise solutions at IPsoft
  • We’ll Put Ourselves in Customers’ Shoes – “As we enter 2021, we know there’s no replacing our need for human connection. Whether digital or physical, marketers will have to rethink the entire transaction experience moving forward. We’ll continue changing the customer experience in real time as we instrument digital journeys and experiences that drive meaningful connection but must continue experimenting to find new ways to stay connected and engaged.” —Stephanie Buscemi, chief marketing officer at Salesforce
  • We’ll Meet Customers Where They Are – “In a post-pandemic world, human interactions with customers matter more than ever. In 2021, we can expect to see a more profound confluence of CRM and unified communications technologies that enable natural face-to-face conversations, significantly benefiting the contact center.” —Cara Daly, senior director of product marketing at Vidyo
  • Newer Channels We’ll See Increased Growth – “Chatbots today guide deep conversations, kick off complex workflows, take actions on your behalf, and escalate requests accordingly. The communication is personalized and contextualized. In 2021, organizations that invest in chatbots will accelerate their constituents’ trust because of the clear, 24/7 communication chatbots provide.” —David Karandish, CEO of Capacity
  • Good CX Will Become Even More Important – “Because of COVID-19’s extensive impact on consumers in 2020 and its lingering effects likely to impact the beginning of 2021, consumers have been forced to rethink and retrain their approach to researching, interacting, and purchasing products and services.  This will be a pivotal year for data and analytics to identify the shifts in consumer behaviors and purchasing preferences vs. their previously exposed traits.” —Colleen Thorndike, director of client success and strategy at Valid
  • We’ll Be More Precise in Our Targeting – “Personalization in B2B will be a huge focus in the year to come and beyond. Throughout 2020, we became conditioned to prioritize personalization efforts. Even when events come back, B2B marketers will be held to the new standard of thinking about their audiences and their evolving needs. To fuel this personalization, intent data will become a more important asset.” —Tom O’Regan, CEO of Madison Logic
  • We Won’t Sacrifice Trust – “In 2021, businesses will thrive by prioritizing trust. Trust is about confidence in relationships. We took this for granted in the past, with the ability to fly out or meet prospects or current customers over lunches and dinners. With the shift to remote work, analytical capabilities can quantify trust and help us deepen it through screens rather than in person. This will create a chasm of those who embrace customer relationships and those who are solely focused on the sale.” —Jim Benton, CEO of


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One of the biggest lifestyle changes many people faced last year as the pandemic hit was in the education sector. Online schooling became the norm for the majority of the year and continues to be the mode of teaching at the start of 2021 for many institutions. An article on showcases what business minds and academics believe are the 25 education technology trends we might see this year.

  1. We Will Build on What We’ve Learned
  2. HyFlex (Hybrid Flexible) Will Provide Flexibility Day-by-Day
  3. Online Learning Will Get More Effective, More Robust
  4. Extended Reality (XR) Will Provide New Ways for Students to Explore and Experience
  5. The Gap Between Haves and Have-Nots Will Grow Wider
  6. Small Private Institutions Will Gain Traction as Well Suited for Post-COVID College Life
  7. More Students Will Stick Close to Home
  8. Students as Consumers Will Have More Options
  9. Schools Will Do More Collaboration and Sharing
  10. Blended Will Help Scale Programs, Expand Accessibility
  11. Higher Ed Will More Easily Pivot in the Future
  12. Attendance Will Drop, Engagement Will Grow
  13. Web Conferencing Will Blend Classroom/At-Home Learning
  14. Chatbots Will Become Critical to Student Engagement
  15. Predictive Learning Analytics Will Evolve
  16. Data Analytics Will Continue Promoting Retention
  17. 5G Will Spawn the Next Tech Revolution
  18. As-a-Service Solutions Will Meet Operational Needs
  19. Higher Ed Will Embrace the Cloud
  20. Hybrid Cloud Will Support Remote Work and Study
  21. Schools Will Partner with Business to Close the Gap
  22. College Experience Will Give Way to Greater Career Focus
  23. First Responders Will Get AI Help
  24. Automation Will Drive a Wave of Spear Phishing
  25. Colleges Will Face More Scrutiny on Value Returned

The pandemic took 2020 on an unexpected ride. It doesn’t seem like 2021 will be the end of the pandemic just yet. Expect many of these and other technology predictions to be the main focus in education technology this year.


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The 2016 holiday season brought in successful retail growth – ecommerce with over $110 billion in sales, according to Forrester Research. Technology contributed to that success both in brick-and-mortar stores and online — from browsing, point-of-sale and shipping to checkout, supply chain, payments and more. Here are 8 retail technology predictions for 2017.
  1. Alternative checkout methods will continue to grow
  2. The store associate will become a high-tech hub
  3. Chatbots will become a priority retail channel
  4. The internet of things (IoT) will boost supply chain efficiency
  5. Social media will continue to become more shoppable
  6. Digital convergence will be a big buzzword
  7. 2017 will be the year of the retail API
  8. Mobile payments UX will become more seamless

Consumer confidence reached new heights in 2016, showing opportunistic signs for the coming year.


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There’s no denial that cloud technology saw impressive growth in 2016. Companies like Amazon and Microsoft embraced the technology and saw increased sales. And there’s no sign of a slowdown. Below are seven predictions for cloud technology in 2017 from cloud market experts.

  1. When faced with a hardware refresh, more companies will turn to the cloud rather than new equipment.
  2. Cloud vendors with incomplete solutions will continue to form surprising alliances.
  3. CISOs will increasingly see cloud migration as a risk mitigation strategy.
  4. New Software as a Service (SaaS) will emerge to help people manage cloud-based resiliency.
  5. Machine learning will begin to enable the prediction of application downtime and duration.
  6. Cloud apps providers will build more native logging and audit features.
  7. Companies will continue to implement multi-cloud models.

Are your predictions on the list? What other predictions do you have?


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No one really knows what trends will dominate the technological space each year. IT decision-makers must rely on vendors, marketers, analysts and consumers to show what the future has in store. IT experts look ahead and predict which enterprise software trends are worth the attention.

  1. Hybrid cloud goes mainstream.
  2. Subscription pricing for enterprise software.
  3. Mobile CRM – and other enterprise mobile apps – will take off.
  4. In-memory computing will become a leading differentiator in ERP.
  5. Deeper ERP integration.
  6. Open source will continue to gain ground.
  7. Business Intelligence software will become more visual – and easier to use.
  8. Social intelligence gets even smarter.

Jennifer Lonoff Schiff, Business and Technology expert, states that this ‘social intelligence’ will allow companies to be more nimble and responsive to customer needs, desires and issues – and get a leg up on the competition.

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