The 7 Biggest Technology Trends In 2020 Everyone Must Get Ready For Now

There’s still a quarter left of 2019 but Business and technology advisor Bernard Marr wants us to get ready for the technological trends in store for 2020 right now. Marr shared on Forbes a handful of technological advancements that will continue to make headlines and spark interest. Below are Marr’s 7 biggest technology trends for 2020.

  • AI-as-a-service – Artificial Intelligence (AI) has been around for a while and more companies have been exploring its use to improve customer experience. This will continue in 2020 as AI will get more and more familiarized and well-established.
  • 5G data networks – 2020 is likely to be the year when 5G really starts to fly, with more affordable data plans as well as greatly improved coverage, meaning that everyone can join in the fun.
  • Autonomous Driving – While we aren’t quite at the stage where we will have fully autonomous vehicles in 2020, they will continue to be an exciting technology we’d want to see. It won’t just be for cars either. Trucks and shipping are becoming more autonomous and there may likely be breakthroughs in 2020.
  • Personalized and predictive medicine – Throughout 2020 we will see new applications of predictive healthcare and the introduction of more personalized and effective treatments to ensure better outcomes for individual patients.
  • Computer Vision – Widely known as face recognition, this useful tech will continue to be a hot topic in 2020 and beyond.
  • Extended Reality – Extended Reality (XR) is a catch-all term that covers several new and emerging technologies being used to create more immersive digital experiences. More specifically, it refers to virtual, augmented, and mixed reality. This technology will continue to spark interest among businesses, the healthcare industry, video game and entertainment sector and much more.
  • Blockchain Technology – This digital ledger has been a topic for the tech-savvy folks and 2020 could be the year that more and more people hear and utilize this breakthrough tech.

2020 will conclude the biggest technological decade we’ve had and there’s still a lot more tech to discover and master.


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5G is a groundbreaking new technology… or is it?

We live in the digital age so anything new will always seem exciting to potential users. However, just because new technology is introduced, it doesn’t mean it will be life changing or better. A recent example of this is 5G. John Brandon  wrote an article on Fox News about the pros and cons of 5G and although it’s an exciting new tech, it still has a long way to go before we deem it “life-changing”. Brandon shares that the idea of 5G is that it will be integrated everywhere, in everything we use – our phones, TVs and even our lawn mowers. He remarks, “It’s often touted as one of the most important milestones in technology and, as Verizon ads suggest, it offers “unprecedented power” for consumers.” Some of this excitement and hype is warranted. 5G will definitely be a faster tech and provide near real-time communication. “This will unlock new potential in the smart home industry under the Internet of Things (IoT), and could set the stage for further developments in self-driving cars thanks to quicker communication speeds allowing for quicker decision-making abilities for cars on the road,” he says. However, there are a few downsides (or things that need significant improvement). A main concern is the availability of 5G and if you don’t like in a big city, you’ll probably have to wait a long time before 5G reaches you. Cost would also be an issue, increasing phone/cable bills for people wishing to have 5G networks. As of right now, 5G won’t be life changing unless you’re using it for things like streaming, entertainment or gaming. It’s too soon to know if 5G will be the next life-changing thing like satellite communication or Bluetooth, so we’ll have to wait and see.


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Three Ways Technology Can Help Protect Your Real Estate Investment

Real estate and technology have been partners in crime in the way to sell a technologically advanced home, though not many agents or companies embrace many tools in their business practices. A recent Forbes article shares how technology can be a great asset when investing in real estate. There are many technologies available that can help you protect your investment.

  1. Streamline the process. – A recent article by Navitas Capital says that artificial intelligence is no longer in its infancy: We are on the verge of AI disrupting both real estate and construction, which have been behind the curve of applying artificial intelligence relative to other industries.
  2. Improve efficiency. – If you are an investor, there are many moldable, cloud-based software solutions that can drive deal flow more efficiently and effectively.
  3. Use automation. – While the human factor is still there in CRE, automation is key, and there are many tools available today that can automate investment.

There are many factors that investors should be aware of in real estate and we have the technology to help make such deals more efficient and streamlined. Incorporating tech can help to truly transform the process, all the while protecting your investment.


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Infor Sets Sight on Digital Supply Chain at Warehouse Tech Middle East

Infor will be participating at Warehouse Tech Middle East, which is set for Sept 9, 2019. As gold sponsors for the upcoming conference, Infor plans to showcase the latest developments within the digital supply chain portfolio and warehouse management. Infor’s session, titled “Digital Supply Chain”, will showcase how technologies like the Internet of things (IoT) dynamic enterprise management and global supply chain visibility solutions can allow organizations within the region’s supply chain to remain competitive in the digital market. Infor will also highlight the latest advances with its Infor Supply Chain Management cloud software. Warehouse Tech Middle East is expected to draw over 300 supply chain executives from across the region. The single-day conference will be held at the Sheraton Dubai Creek Hotel & Towers.


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How to maximize your ERP investment

It’s not enough just to have an enterprise resource planning (ERP) system in place. If it’s not evolving alongside your business, it’s not giving you the full competitive edge. Syspro expert Doug Hunter shares a few pointers as to how companies can optimize their ERP systems for their future business needs.

  • Map your system to your processes and strategic objectives – There is no “one size fits all” ERP system, nor the right road map for each company to follow. But with thorough research, you can find an ERP system that fits best with your business needs. To get the most out of your ERP system, you need to draft a predefined list of goals both short and long term – and attainable – tailored to your business’ specific needs.
  • Beyond basic functionality – Getting true value from your ERP is more than simply enabling more efficient processes and generating transactional data. The data that the system produces is the competitive advantage your business needs to grow. This means you should be assessing elements such as the type of reporting packs your business produces, questioning whether they will ultimately give you the information you need.
  • User Experience – The usability of your ERP system also requires significant consideration. Its simple navigation, availability of resources and real-time data is imperative not only for you but for your employees who need to stay current on information.
  • Plan for growth – Your ERP system should be able to grow alongside your company, and an effective ERP partner should be able to help you optimize and innovate across your business. Advanced ERP systems can leverage technology like Internet of Things (IoT) and Artificial Intelligence (AI). These technologies can identify trends across your business, giving you greater insight as to where your company’s risks and competitive advantage lies, and predict where your company is headed.
  • Keep employees up to date – Optimizing the implementation of your ERP system includes making sure employees understand how it operates. Your employees interact the most with these systems and they are the catalysts of growth for your company. Keeping them in the know on any changes, updates and new processes is essential for your ERP system to be of great benefit for your company.

At the end of the day, your ERP system can provide a huge return on investment, but only if you have a clear road map as to how to leverage the system to its full potential.


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Seven Signs Your Business Should Move To A New CRM System

Nothing makes an organization run more smoothly than the right Customer Relationship Management (CRM) system. However, you must regularly evaluate if your current system is doing the job for your growing company. Barrett Cordero, President of BigSpeak, a leading global speakers bureau, recently learned that their CRM system needed updating. He shares seven signs below that you should look for to know when it’s time for you to update your CRM system to something better.

  1. It’s unreliable – If your CRM used to work perfectly but now can’t be relied on 99% of the time, it’s time to switch systems.
  2. It doesn’t do mobile – If you can’t access your CRM by phone, you miss opportunities.
  3. It doesn’t integrate with other software systems – integrating with other systems (sales, contracts, websites) is a huge time saver.
  4. It’s user unfriendly – friendly deisgn makes for quick and easy navigation (again, saving time).
  5. It doesn’t work well across departments – If your CRM works well for one department but bad for others, then it’s bad for your entire company.
  6. It doesn’t have growth potential – If your CRM doesn’t have the potential to grow with your company, then it’s time to find the kind of CRM that can grow with you.
  7. It’s all you talk about – When you reach this stage, it’s time to do the research, take the leap and spend some time getting a new system in place.

It may take a while to realize you need to change your CRM system. But when you first notice it, take immediate action and start finding a newer and better system to help your business go further.


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How integrating CRM and ERP can increase revenue and profitability

One of the main reasons that enterprise resource planning (ERP) implementations fail is that businesses try to lever ERP into a system that it’s not been designed for. While ERP can automate and manage many back office functions for a company, it does not solve or replace other aspects of the business. One such area is customer interactions. This is where customer relationship management (CRM) systems come in. Using a CRM system enables a company to learn and act upon every single customer interaction – something ERP is not designed to do. Integrating both ERP and CRM systems to work side by side could open many possibilities for a company. With such an action, a company has a single view of all customer interactions including contact details, meetings, emails, quotes, orders, products purchased and warranty details. A significant reduction of errors or repeat data means a much more efficient process. In order to get the best out of the two types of software, the most efficient approach is to take an example of each and get them working together. It’s important to note that CRM and ERP are two very different systems. But it’s apparent that with some time and effort, successful integration of the two systems can produce an efficient and cost-effective way of working.

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How to Leverage Relationships Through CRM

If your business is not using a customer relationship management (CRM) system to manage contacts and improve customer experiences, you are missing out. CRM has evolved throughout the years to better sales, customer data and maintain relationships. Today, big data and artificial intelligence are integrating with CRM systems. However, this doesn’t mean that CRM technology, though becoming fully automated, will not be as effective for sales and marketing. In fact, the technology available can help your business manage customer relationships better than ever. It can provide what your customers are looking for before your competition can. The following are measures to leverage CRM software most effectively to focus on customer relationships.

  • Create Relationship-based Touchpoints – Once a customer relationship is formed, it’s crucial to maintain it. It often takes several touchpoints for customers to gather and fully process information about a brand. The key here is personalization and customers can usually pick out if a message is automated by a robot, or personally written by a salesperson. So invest in utilizing CRM data to have more personalized touchpoints with customers.
  • Finding the Right Amount of Touchpoints –  Every customer is different, but marketing professional Jeff Hoffman suggests using 5-7 touchpoints. Learn about your customer segments, demographics and buying behaviors to determine the ideal touchpoint for your customers to increase your chances of success.
  • Optimizing Customer Data – The optimal CRM system will allow you to see all of the touchpoints with a customer displayed on one single page. These insights are the building blocks of a solid customer relationship. They can help you plan future outreach messages and analyze business growth.
  • Building Relationship Through Emotional Connection – Many people claim they make decisions based solely on facts, but the truth is that most choices are based on emotion and subconscious rationales. Buying behavior, especially, has an emotional factor to it for some customers, so utilize your CRM data for your marketing team to reach out to customers on an emotional level.
  • Creating Integrations – Integrations make work so much easier. It de-clutters, saves time, and organizes your productivity. Integration your favorite tools and applications to your CRM system will provide maximum coverage and optimal contact to your clientele.

True CRMs help businesses forge meaningful relationships with their customers. Cultivating relationships with the help of your CRM system will lead to an increase in customer loyalty and increased brand reputation.

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What Is Your ERP System Lacking?

If your organization doesn’t yet have an enterprise resource planning (ERP) system implemented, you are way behind in the competition. Taking advantage of data management with erp systems is crucial in today’s competitive landscape. Not all ERP systems are the same, so it takes a great deal of research to find the one best for your business. If you already have an ERP system in place, you might want to consider if it’s the right fit or if it’s still not at full potential. Lexie Lu at shares the common areas where ERP systems fail, and how you can focus on these to improve your business processes and data processing.

  • Flexible Databases – While you don’t want to make all information accessible, you can set up tiers where department heads have more access to data than other employees, for example.
  • Manufacturing Execution System (MES) – For businesses with a manufacturing floor, adding MES functionality to your software systems helps with everything from overtime scheduling to quarterly productivity goals.
  • Visualization Tools – One way of breaking down complex data is with data visualization tools, which takes complex data, analyzes it and creates visual representations, making it easier to understand.
  • Security – Securing your system is vital and one of the reasons many companies turn to cloud-based solutions.
  • Remote Accessibility – Having a cloud ERP system can be accessible for any and all remote workers, business travelers, and on-the-go sales people in your company.
  • Vendor and Client Access – Vendors and clients alike should have easy access to profile information, past purchases/activities and general data provided by your ERP system.
  • Automated Workflow – You can add different software modules to your ERP that automate workflow for sales and marketing.
  • HR and Payroll Management – Adding HR and payroll management software to your ERP not only frees up HR but also makes life easier on your accounting department.

In a perfect world there would be an ERP system that crosses off everything on your checklist, but that doesn’t (yet) exist). However, the best ERP systems out there do have quite a few exclusive benefits. Thanks to third party add-ons (make sure they are compatible and fully integrated with your ERP system) you can customize your ERP system to your liking.

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Top Business Advantages Of Mobile CRM Apps

The rise of mobile device has not only changed the way we communicate and do things as consumers, but also the way we do business as companies. In this day and age, most interaction businesses have with customers – whether it’s a point of sale or speaking to a representative – is done on a mobile device.  Mobile apps are more popular than ever for both the business and consumer, and mobile customer relationship management (CRM) applications are on the rise. With mobile CRM apps, employees can interact with colleagues and clients on the go, as well as access data and other information at the palm of their hands. MobileAppDaily provides more benefits a mobile CRM solution can have for any business:

  • Customer Expectations – Customers expect any business they interact with to have an online presence to make interaction easier.
  • Services On-the-Go – With such easy access to your company information, you save your company and customer’s time.
  • Stay With The Customer – Instant communication helps build brand trust with new customers and turns them into returning customers.
  • A Connected Workforce – Traveling employees and those who work remotely can be more productive with a mobile CRM application.
  • Combine The CRM With Marketing Automation – Mobile CRM applications help your employees stay in sync no matter where they are.

Consider a Mobile CRM application for your business for its convenience, connectivity, and popularity with the current digital lifestyle we all have.

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