Building a solid technology foundation enables transformation

John P. Donohue, Penn Medicine’s Vice President of Information Services Enterprise Services, shares a article on Healthcare IT News on the importance of building a solid and transformative technology foundation. He compares the importance of building a physical foundation for a house or large building as the structural strength in technology sectors. This foundation should be able to support long term stability for a company as well as future changes and needs. Donohue says IT professionals need to be ahead of the game in terms of establishing and maintaining the capabilities of their technology foundation. There are two areas he thinks IT professionals needs to consider to achieve this.

  • Wireless capabilities. Donohue states, “People who have not designed and implemented wireless infrastructures with a scalable and extensible architecture are seeing the need to delay projects while they do forklift upgrades to their WiFi technologies. Asking your operational folks to delay projects while you enhance your foundational technologies is an unsurmountable feat.”
  • Information security. Donohue states, “As we install more Internet of Devices in our environments, our vulnerability landscape grows. We need strong foundational technologies in our information security toolset that can scale and grow to meet the dynamics of the threats.”

With COVID-19 hitting the economy this past spring, this tested the capabilities and foundations of many companies and their tech sectors. Donohue reminds us that growth transformation will always happen, so businesses must have a better designed technology foundation that is stable enough to weather any changes.


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Nahdi Medical Company Transforms its Financial Management with Infor

Infor recently announced that Nahdi Medical Company, a Saudi Arabia-based pharmacy retail chain, has digitally transformed its financial management, payment systems, and financial planning with Infor Treasury Management. With the tech giant’s help, this solution allows vast improvements to Nahdi Medical’s financial management and planning capabilities, placing the company in a strong position to expand its operations in line with Saudi Arabia’s Vision 2030 ambition to increase the private sector participation in the provision of healthcare services. Nahdi Medical operates the Middle East and North Africa (MENA) region’s largest pharmacy retail chain, with a network of pharmacies in all cities and villages across Saudi Arabia, a clinic in Jeddah, and an expanding presence in the UAE. Per the press release, Mohamed Seddeak, head of treasury and corporate finance at Nahdi Medical, said, “By deploying Infor Treasury, we have completely transformed the way our finance department operates. We can now achieve far more with the same resources, while gaining a wealth of data and analysis to help us plan effectively as we expand our operation with medical clinics in Saudi Arabia and new pharmacies in our home market and across the GCC.”


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Top Five Digital Health Technology Trends

The current pandemic has shifted the importance of healthcare technology and the healthcare industry. Remote-care, telehealth, digital services, wearables, and other technologies have been a key resource for people who have limited their trips to the doctor’s office. Brad Womble shares an article on MDDIonline of five digital health technology trends thanks to the pandemic (according to the 2020 Digital Health Technology Trends survey):

  1. The Primary Healthcare Innovation Driver is Consumer Demand
  2. Wearables and On-Body Devices are the Trendiest Solutions
  3. Digital Health Solutions See Shorter Development Timelines
  4. Interoperability is Critical for Digital Health Success
  5. External Partners Help Make Digital Health a Reality

The COVID-19 pandemic has revealed the usefulness and validity of new technology-enabled care protocols, like telehealth and remote patient monitoring, says Womble. It’s increased use and dependency during this time will likely shape the way we utilize our resources in healthcare for years to come.


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3 Ways Technology is Transforming Wellbeing

Cecilia Amador de San José shares an article on of the many ways technology has transformed our wellbeing. Technology has been making great leaps over the past several decades and while it has ‘disrupted industries and job, it has also created opportunities and made our lives a bit easier. Here are 3 ways technology can improve our wellness.

  1. Improve Communication and Access to Resources – “Communication is a key element of a healthy, happy, and productive organization. Technology powered platforms can help improve communication by increasing engagement and they can help identify any flags that could potentially lead to a rise in stress levels, isolation, or burnout.”
  2. Rise of Telemedicine – “Telemedicine has been used to follow-up with patients, do routine checkups of chronic conditions, and provide specialty services and treatments (interpretation of laboratories, imaging results, etc.).  It is making it easier for workers to seek help while balancing it with their workload. It also helps improve employee decision making when it comes to seeking care for small things as well as larger issues.”
  3. Promotes Healthier Lifestyles – “Technologies like wearable devices can help promote healthier lifestyles. Devices such as the FitBit or smart watches that remind people to stand up and walk, drink water, and monitor sleep patterns have the potential to drive healthier lifestyles and help individuals make better, healthier choices for themselves.”


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10 technology trends to watch in the COVID-19 pandemic

According to the World Economic Forum, there following 10 technology trends can help us build a resilient society in this global crisis.

  1. Online Shopping and Robot Deliveries. COVID-19 has transformed online shopping from a nice-to-have to a must-have around the world.
  2. Digital and Contactless Payments. Contactless digital payments, either in the form of cards or e-wallets, are the recommended payment method to avoid the spread of COVID-19.
  3. Remote Work. In addition to preventing the spread of viruses, remote work also saves commute time and provides more flexibility.
  4. Distance Learning. Technologies involved in distant learning are similar to those for remote work and also include virtual reality, augmented reality, 3D printing and artificial-intelligence-enabled robot teachers.
  5. Telehealth. Telehealth can be an effective way to contain the spread of COVID-19 while still providing essential primary care.
  6. Online Entertainment. Although quarantine measures have reduced in-person interactions significantly, human creativity has brought the party online.
  7. Supply Chain 4.0. Heavy reliance on paper-based records, a lack of visibility on data and lack of diversity and flexibility have made existing supply chain system vulnerable to any pandemic.
  8. 3D Printing. 3D printing technology has been deployed to mitigate shocks to the supply chain and export bans on personal protective equipment.
  9. Robotics and Drones. COVID-19 provided a strong push to rollout the usage of robots and research on robotics.
  10. 5G and Information and Communications Technology (ICT). 5G has demonstrated its importance in remote monitoring and healthcare consultation. The adoption of 5G will increase the cost of compatible devices and the cost of data plans.

COVID-19 has demonstrated the importance of digital readiness, which allows business and life to continue as usual – as much as possible – during pandemics.


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How the COVID-19 pandemic is reshaping healthcare with technology

The COVID-19 crisis has hit a slew of industries, with healthcare being the biggest player for obvious reasons.  Paddy Padmanabhan, a Contributor at CIO, shares insights from a recent podcast with John Kravitz, CIO of Geisinger Health, of how this pandemic has reshaped the relationship with healthcare and technology. Below are areas where this pandemic has shaken things up.

The sudden upscaling of virtual care capacity – “Many health systems are turning to self-triaging tools to help consumers check for symptoms before asking to be put through to a doctor.”

The mainstreaming of Telehealth – “The volumes of telehealth consults have gone up several multiples since the pandemic struck.  Telemedicine platforms are also enabling patient families to speak with their loved ones in acute care.”

Digital transformation will accelerate – “Many health systems are accelerating their digital transformation roadmaps, encouraged by the success of telehealth in responding to the crisis and also sensing a fundamental shift in health care delivery.”

Cybersecurity risks will rise in the short term – “Most health systems have managed to stay ahead of cybersecurity attacks so far during the pandemic. However, it is a matter of time before cybercriminals swoop in to take advantage of heightened vulnerabilities.”

How we live and work may have changed forever – “If we take a slightly longer view, the tipping point we are experiencing is playing out through how companies are reorganizing their workforce around virtual workplace models, using video-conferencing and other virtual collaboration tools.”


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From Data to AI: How these 4 tech trends are reshaping healthcare

The healthcare industry is continuing to digitally transform the sector. Isaac Kohen at shares an article about the trends in the tech industry that are reshaping healthcare and making a significant impact.

Bigger, Better Data – With the help of wearables and mobile devices, patient awareness and real time aid is readily available for patients and physicians. The article states, “When coupled with other data collection initiatives, healthcare providers have more and more precise data than ever before, and this will transform both the way patients and doctors communicate and the ways that providers can collect patient data.”

Data Privacy, Finally – With the incredible amount of data gathered, privacy is a top priority. Per the article, “Healthcare data breaches are increasingly common, and they are, by far, the most expensive of any industry. Privacy is poised to be a major theme in the year ahead.”

Accountability for Insider Threats – With the progress toward securing data a goal for healthcare providers, the accountability for insider threats will also be a topic. Per the article, “From accidental data sharing to intentional heists, healthcare providers are recognizing that the biggest threat to securing the mountains of data they collect isn’t defending against an outside, existential force. In the year ahead, healthcare providers will be accountable for insider threats.”

AI & Machine Learning Infiltrate Healthcare – The articles states that “AI and machine learning will make a significant impact in several ways, including:

  • Chatbots will provide medical advice.
  • Smartphones will deliver additional data for computational analysis.
  • Integrated data silos will open up new analytical possibilities.”


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How Technology Could Impact The Workplace Over The Next Decade

As we are settling in to the new year, developments in technology isn’t slowing down a bit, especially in business. Khadim Batti shares an article on Forbes of the changes in the workplace this year and over the next decade.

Hyper-Automation – with first-gen automation, robotic machinery accomplished repetitive tasks formerly done by people. Hyper-automation will involve stacking multiple machine learning software packages on top of automation tools to for advanced types of work.

Accelerated Digital Transformation – Most organizations tackle digital transformation to increase operational efficiencies and cut costs so as to harness technology to improve business models, operational efficiency and the customer experience.

Digital Adoption Solutions – Digital adoption solutions, or DAS, aims to accelerate employee adoption by cutting through the complexity of a company’s enterprise systems and integrating real-time, context-sensitive, on-screen prompts into an application.

Elevated Employee Experience – The makeup of the workforce has changed significantly, which is prompting different approaches to employee training and retention. One such change is the growing population of remote workers. Employers are making efforts to align their training and retention strategies for these types of employees.

Learning In The Flow Of Work – Global industry analyst Josh Bersin identifies a new concept called “Learning in the Flow of Work,” which recognizes that for learning to really happen, it must fit around and align itself to working days and working lives. This technique treats learning in the workplace as a continuous process.


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Burton Snowboards Selects Infor to Support its Digital Transformation and Global Expansion

Infor is partnering with leading snowboard brand Burton Snowboards and will implement the Infor CloudSuite Fashion, an ERP (enterprise resource planning) system tailor-made for the fashion industry. A long-time customer of Infor, the global leader of snowboards and sports gears has expanded its Infor Nexus supply chain management capabilities to optimize inventory across channels, increase its direct-to-consumer business, operationalize its expansion to global markets, and upgrade its technology footprint to the cloud. Burton is constantly challenged to manage inventory with seasonal demand and orchestrate products across a global supply chain. Infor will enable Burton to standardize enterprise processes and optimize inventory flow from source to customer across all channels, including direct-to-consumer and e-commerce, while reducing its legacy technology footprint.


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The CRM-ization of Healthcare

Customer relationship management (CRM) has taken over the healthcare sector for quite some time now. According to CRM Buyer, CRM works remarkably well with some aspects of healthcare. Call center tools and techniques proactively remind patients of a pending appointment or to take their medications. Customers are enjoying the ease and convenience of healthcare services with CRM app-integrations and the convenience of having in=person doctor visits at home and/or at various walk-in clinics. A study shows that 94 percent of patients want access to walk-in clinics, 76 percent want in-home visits, and 68 percent want mobile apps for health coaching. This is all possible with CRM. It’s good to note that today a lot of service or information that patients might need doesn’t have to come directly from healthcare providers. CRM has also aided in the medical device area. With wearables transferring real time health information to app-enabled programs and devices, CRM helps patients and doctors stay in the know with their health vitals in real-time. Converting dated healthcare techniques to digitally enabled processes will be more and more the “norm” on healthcare, thanks to the impact of CRM.


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