At times your user may get the error “Requestor does not exist” when logging into Lawson Portal and selects the Shopping link for Requisition Center.


This is because a valid Requestor must exist in Manage Identities in the Lawson Security Administrator (LSA) application.  To verify this, follow these steps:

1)  Login to the LSA Application

2)  Select User Management

3)  Select Manage Identities and verify the correct Requestor is populated

4)  Upon entering RQC/Shopping and the User’s Profile in Shopping where you see the user’s Requester, if it’s not showing the correct Requester, have the user click on the “New” button in the bottom-right-hand corner of the screen.


Note:  After any changes are made in LSA, upon re-entering RQC XML, you need to go into the Utilities link (rqc/html/utility.htm) and click on the RQC IOS Cache Refresh button before accessing the Shopping link again in RQC.

With Lawsons ever growing list of identity types, it may be difficult to identify the Thick Client identity field.

Example of identities:

To find out what the Thick Client Identity is open up your browser and type this URL (you may need to login first):



With made up organization

Look at the PRIMARYSERVICE name to get the thick client service identity.