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APP Group, Mackage and SOIA & KYIO Select Infor for its Digital Supply Chain Transformation

Infor recently announced that APP Group, major luxury outerwear retail giant, has selected Infor Retail CloudSuite to support their exponential growth and global expansion. APP Group manages two global leading brands, Mackage and SOIA & KYO, and will implement Infor CloudSuite Fashion Suite, Infor Demand Planner, Infor Nexus, and Birst analytics to aid in accelerating its direct-to-consumer expansion. APP Group will modernize and consolidate their multiple ERPs with CloudSuite Fashion and leverage the modern, connected platform via Infor Nexus to support growth across their various direct to consumer channels, wholesale, store growth and eCommerce. Donna Lisk, Chief Financial Officer at APP Group, comments that as their business is rapidly expanding, their need for a modernized IT foundation will be invested in Infor’s ERP and supply chaing solutions. This partnership, Lisk hopes, will “help provide the transformation our organization needs to drive agility, improve our time to market for new products and expand globally.”

 

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Infor Releases New Solution Designed to Transform Price Management for Retailers

Infor’s newest cloud-native price management solution, Infor Price Management (IPM) has been officially released. The newest addition to the Infor Retail sector, Infor Price Management (IPM) is scalable, self-serviceable, and configurable, and serves as “one version of the truth” for price: evaluating prices, identifying conflicts and preventing leakage across applicable selling channels.  It enables retailers to focus on the creation of proprietary pricing models, identifying relevant sources of market intelligence, and differentiating their position in the market through value-based pricing. In addition, Infor Price Management permits retailers to bring together prices from disparate sources into a single execution platform for transparency across the organization – with the goal of eliminating conflicts and reducing price leakage.

 

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Destination XL Group Selects Infor to Optimize Customer Engagement

Infor’s newest partnership is with Destination XL Group (DXLG), the industry’s leader in men’s big and tall apparel. This partnership allows DXLG to increase their market share and top line sales, improve customer segmentation and drive state-of-the-art marketing activities. Infor Alliance partner Three Deep Marketing will work alongside DXLG to leverage Infor’s rich breadth of customer engagement solutions to deepen relationships with existing and new customers by better understanding preferences around promotions, pricing and assortment. DXLG will implement Infor CloudSuite CRM, Infor Marketing Resource Management (MRM), Infor Omni-channel Campaign Management (OCM), and Infor Loyalty powered by CrowdTwist to provide relevant communications across all channels. “With Infor’s end-to-end customer engagement solutions, we can understand our customers better, produce rich and deep customer profiles and drive incredibly smart segmentation to connect and engage with our customers in a more meaningful and targeted way,” said Jim Davey, CMO of Destination XL Group. Infor’s Retail division now supports more than 2,500 global fashion, retail, and grocery brands that work to modernize operations by taking advantage of the latest consumer and business technologies — mobile, social, science and cloud.

 

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Infor and Mashfrog Join Forces for Fashion & Industrial

Infor’s latest channel partner is with Mashfrog, an IT and digital services company based in Italy. The partnership is designed to help manufacturers in both the fashion and industrial industries in Italy to modernize through technology and pursue digital transformation programs. Mashfrog will have access to the Infor CloudSuite Fashion (based on Infor M3) and combined with the company’s service delivery credentials, it will help local businesses to capitalize on digitization, drive performance and expand market share. “Infor’s continued innovation and cloud first strategy is impressive and we are delighted to join forces with them to consolidate our proposition for the Italian market,” comments Federico Zuin, Mashfrog Group CEO. “Fashion and apparel companies face huge challenges and complexity, but through making the best decisions about where to invest in digital capabilities, they stand to win market share in what has become a global mega industry. Infor’s cloud first strategy combined with deep domain functionality and industry expertise, together with our credentials, industry knowledge and experience in service delivery, mean that we have an impressive proposition to take to the Italian market.”

 

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Infor Helps Forever New in Digital Transformation to Take the Lead

Infor recently partnered with Australian-based fashion and accessories brand Forever New to transform its supply chain and warehouse management operations in order to remain agile in a dynamic retail industry. Forever New will leverage Infor’s Supply Chain Execution (SCE) and Intelligence Open Network(ION) solutions across its warehouses and supply chain to help cater to demand across its channels including in-store, e-commerce and drop-ship for online marketplaces. SNS, a global supply chain alliance partner, will assist in implementing the solution and will help streamline Forever New’s warehouse management operations. This allows for dynamic order processing capability and enhanced stock optimization with voice-based operations, activity-based billing, labor management, better inventory visibility and accuracy. “Forever New’s desire to be an agile retail player is matched by Infor’s drive to deliver finely-tuned, industry-specific capabilities in the cloud. We are committed to helping this new-age dynamic retail leader carve out new markets by continued innovation, and supporting their growth and digital strategy,” said Helen Masters, Senior Vice President and General Manager, Infor Asia Pacific.

 

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Infor partnering with Oxford and Carnegie Mellon on machine learning

Infor is making great strides in the education sector by recently signing a new research partnership with the University of Oxford and extended its partnership with Carnegie Mellon University, both to study machine learning. Infor is supporting an on-going work on in-database machine learning to the Factorised Databases (FDB) Project with the Computer Science Department at Oxford in the UK. Leading the project is Oxford professor Dan Olteanu who’s goal for the FDB project is to build a scalable system for training machine learning models over relational databases. Olteanu was a consultant on development of Infor’s LogicBlox – a core part of Infor Retail’s demand forecasting, allocation, replenishment, and assortment optimization capabilities. Infor began a similar partnership with Carnegie Mellon University in Pittsburgh, Pennsylvania, in October of 2018. Head of the project at Carnagie Mellon is Professor Benjamin Moseley and his work on advanced algorithms for scheduling execution graphs of declarative languages. This research is expected to improve the task scheduler of the LogicBlox platform.

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STL Partners in Transformation with Infor

Sociedad Textil Lonia (STL) has partnered with Infor Retail CloudSuite and Infor GT Nexus to support its innovation and transformation initiatives. With over 800 stores in over 50 countries, and managing two leading fashion and luxury brands Purificación García and CH Carolina Herrera, STL plans to establish an Innovation Center in Barcelona to focus on customer experience in the European fashion industry. Carlos Fernández-Couto, COO, at STL says of the decision, “Our efforts, supported by Infor, will power growth for years to come, delighting our customers and empowering our employees.” Furthermore, Corey Tollefson, SVP and GM of Infor Retail, comments, “This partnership is based upon relationships, trust, and industry proven solutions such as Demand Management and Infor GT Nexus Supply Chain Network which are key strengths within our Infor Retail CloudSuite.” Infor and STL will also collaborate on the development of new customer-centric capabilities that connect the fashion and retail business process from design and production to distribution and customer management.

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Infor Retail Continues to Lead Retail Renaissance

The new year will see a continued growth in online retail and Infor is ever present in this sector. In the past year, Infor saw a 124 percent growth in cloud transactions, which helped retailers move from their legacy solutions to the modern, cloud-based retail focused solutions to further support and understand their customers. In today’s world, the mobile devices can do anything – stream entertainment, talk to friends and family, and of course, ecommerce. Today’s customer demands personal experiences from browsing to follow up communication about any purchases they make. “The concept of ‘Commerce Everywhere’ has forced retailers to dig deeper into their operations to better understand and reach target customers, partners and employees,” said Corey Tollefson, senior vice president and general manager, Infor Retail. “Infor has made significant investments since its inception to help foster the Golden Age of Retail. In this era, the physical store and its associates will take on a greater role as the store is not only a channel to purchase product but also a node in the network to ship, sell, and return products as well,” adds Erick Rowe, vice president, Infor Retail. Infor’s Retail solutions continue to support fashion, retail and grocery partners on a global scale, and will continue to help those who want to modernize operations and take advantage of the latest consumer and business technologies – mobile, social, science, and cloud.

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Advanced Tech To Play Leading Role In Black Friday Shopping

If you’ve spent thanksgiving weekend anywhere in the US, then you know the mania that is “Black Friday”. The event to kick off holiday shopping, the day after Thanksgiving, has people waking up in the early hours, or even camping out of stores like Best Buy and Target, to get deep discounts of the hottest items. Lines that snake around the building, anxious customers, and yes the occasional brawl have become synonymous with this annual shopping event, but technology will try to change that this year. Retail giant Walmart has prepared for this day by training their employees to fix almost any dilemma that can happen on Black Friday by stimulating a customer interaction via Virtual Reality headsets. In an interview with Vox, Walmart’s senior director of digital operations Brock McKeel said that associates are the biggest advantage in retail sales. By putting his associates through this “training”, he believes that Walmart shoppers will have a less stressful experience because of helpful employees. A number of stores will take advantage of the “mobile” route. Speedy checkout will be available from mobile devices that have store apps like Macy’s installed. Customers can search for items from store apps and see if the item is in stock nearby to purchase and pick up within the hour. Another advantage with mobile is the shopping experience online. This will not only provide another shopping avenue for customers, but will also result in less crowded brick and mortar locations which we all know can get wild during the holiday season, let alone Black Friday. From virtual reality headsets to contact-less payments, a tech-led experience may make this Black Friday a bit more bearable.

 

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How emerging technologies are changing the retail shopping experience

It’s an exciting time in the retail space with emerging technologies such as artificial intelligence (AI), chatbots, virtual reality (VR) and augmented reality (AR). With these possibilities, the retail experience has dramatically changed its standards. New retail technologies are providing customers with what they have been longing for – relevant products, informed and fast customer service, and the ability to experience products before they arrive on their doorsteps. Some tips to consider when considering trying out new retail technologies include:

  • Don’t wait to innovate
  • Using AI to boost retail efficiency
  • Supporting better customer service with chatbots
  • Bringing experiences to customers with AR/VR
  • Start your modern retail journey today

One last tip to stay ahead of the curve and avoid debt is to allow enough time and attention on how you deploy and keep up with new technologies.

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