Managed Services

Lawson Managed Service

Managing your Lawson environment is not easy. Whether your organization is a hospital, a retail chain, or a bank, your core competencies likely do not include managing a large scale Enterprise Resource Planning application. Your IT resources are spread thin and only attend to Lawson when something is broken and has become an emergency. Often times there are so many back logged tickets that your staff cannot even get to do proactive maintenance. The bigger issue that is often overlooked is inadequate training. Your IT staff cannot be expected to be an expert in all areas of Lawson but is often held accountable for it. There has to be a better way and that is why we created our managed services offering.

Download our MSP brochure to find out more about how we can reduce your operational costs by 30% in the first year.

msp

Hours: 24/7/365
30 Minute SLA
3rd party apps and interfaces
Issue resolution rate: 98%

Inquire About Managed Support Now!

An extension of your own team

  • 24/7/365 Service Desk
  • Remote Server and Application Monitoring
  • Proactive Maintenance
  • Reduced Downtime
  • Change management
  • Custom application support
  • Functional support
  • Live Statistical Reporting
  • Upgrade support

Your first line of support

  • 24/7 Custom tailored support
  • Phone, Email, and live WebEx support
  • Custom SLAs to match and surpass your expectations
  • Support for 3rd party solutions
  • Root cause analysis